Contact

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for an exchange or store credit. We do not offer refunds for change of mind.

To be eligible for a return, your item must be in the same condition you received it - unworn or unused, and in its original packaging. You'll also need a receipt or proof of purchase.

To start a return you can contact us using the contact form above. If your return is accepted, we'll send you instructions on how and where to send your package. Postage costs incurred for the return of items are the buyers responsibility.

Feel free to contact us for any return questions.

All orders are carefully packed in recyclable materials and shipped with Australia Post.

PROCESSING TIMES

Your order will be processed within 1 - 4 business days.

SHIPPING TIMES (AUSTRALIA)

Standard 3 - 5 business days

Express 1 - 3 business days

Please keep in mind that even express shipping can have possible delays.

SHIPPING TIMES (INTERNATIONAL)

Standard Shipping 6-12 business days

Delays can still happen, so please be patient whilst waiting for your order to arrive.

Buyers are responsible for any customs and import taxes that may apply. Sensual Stones is not responsible for delays due to customs.